- Ian Tanner
I would just like to take a few minutes to thank you for making the purchase of my first new Mazda BT 50 such an enjoyable and stress free event, your professionalism and courtesy was very much appreciated throughout this process. It is so nice to meet someone who obviously enjoys their work and let's the product sell itself, such a pleasant change from previous car yard experiences.
I will be more that happy to recommend you to friends and family, when they are looking to purchase a vehicle. Thanks again for making my first new car purchase an enjoyable experience, along with your chats and friendship during and after the deal. Love my new car!!
- Leigh Sheldon
Just a quick email to convey to you my appreciation of the great service I received from you in respect of the purchase of my car today. You had time to focus on my needs in terms of understanding what I needed to know about the operations of the car, your help and recommendations in sorting out the banks' requirements (both mine and Albany World of Cars and the transfer of funds). I also appreciated your willingness to assist with contacting my insurer to ensure coverage when I drove the vehicle off the sales lot.
I did not feel rushed at all and in the vehicle handover you did not treat me like an idiot! (Unlike many other male car sales reps I have encountered). You explained very clearly the operational features of the vehicle, assisted in organising the complimentary service for next week, and generally were very helpful indeed. All this in comparison with other sales reps I have met since purchasing my first car in 1973. A welcome relief, let me tell you!
Thank you so much. I shall have no hesitation in recommending a Mazda (this is my third ... a Mazda 323, a Mazda 6 and now this pearl of a car, my Mazda CX3) to my friends, and you in particular as the right person as a sales rep.
- Peter Fall, Bayonet Head, Albany
I was planning to relocate from Europe to Albany in September 2015, and in early 2015 (while on a trip to Australia) contacted a few car dealers to make preliminary enquiries about purchasing a new car. I wanted to order a car while overseas so that it would be ready to go with all the options I needed when I arrived in Australia. I had a few different cars in mind.
I met Paul Pruim at the Albany World of Cars Mazda dealership in March 2015 and discussed the possible purchase of a Mazda 6 sedan. Paul took me for a test drive and clearly explained the features of the car and the service that Albany World of Cars and Mazda Australia could provide.
I found Paul to be easy to talk to and very knowledgeable about Mazda cars. Paul gave direct answers to my questions regarding features, service, and pricing.
It was not until some months later that I chose the Mazda from among the other cars I was considering. I contacted Paul for a firm quote and was very pleased with the discount he offered. It seemed that it would be a bit daunting purchasing a car from overseas, but Paul made it very easy.
In September when I took delivery of the car, everything went without a hitch - the car had been ordered and built to specification, and Paul gave a very good practical introduction to the features and was also able to throw in a couple of very nice specials.
I feel that I was very well looked after by Paul and would strongly recommend him to other new car purchasers.
- Nick, Yokine, WA
I just wanted to pass on my sincere thanks to you and the team for making the whole process of buying and delivering the Genesis so enjoyable and seamless. Thanks also to the young lady that came in especially to do the plate swap for me, it was greatly appreciated too. Dean actually commented to me after we drove off from the dealership, that he's never met such nice people to deal with when buying a motor vehicle. After spending nearly 20 years in the motor industry, I have never encountered service like I used to offer my customers when purchasing new cars myself. Since leaving the industry 8 years ago, It's really refreshing to know people like yourselves are still out there, and you must all be complimented on such fantastic, professional service. It was so worth the drive. As for the car? You were so right Anna, it is AWESOME. An absolutely amazing vehicle, and I am so happy with my decision to purchase it and look forward to enjoying the ownership experience now. Dean's already claimed it when I decide to change vehicles and I'm already considering the Sensory model so stay tuned.
- Lorraine, Cranbrook
Anna has a lovely personality towards her customers. I’ve found buying a new car from her a wonderful experience.
- Bev, Augusta
My husband and I were in Tasmania when we decided we would purchase a Mazda 2 Genki. We knew the colour we wanted and what accessories we wanted. It was to be a cash sale and no trade in to be assessed. We phoned our local Mazda Dealer closest to our Augusta home but the dealer refused to give me an approximate costing because he said I might just be phoning around. I could not convince him I wanted it at his dealership to pick up as we drove home. We decided because we would be driving through Albany we would see if they would assist us. They were a breath of fresh air offering the price for exactly what I wanted. They checked if the colour was in stock and got it down from Perth, added the accessories and I paid for it as we drove over the Nullarbor on our way home. We called in and they did not just have it ready on the agreed day, they had it ready a day earlier for us because we arrived sooner than expected. Their attitude was fantastic including the receptionist. They were so impressive I decided to drive from Augusta to Albany for the first service and home again. The superb service extended into the service department too. We have been delighted with every aspect of the service. They are not the run of the mill car sales-people, they actually cared and actually stuck to their promises.
Thank you to all at Albany World of Cars.
- Martin, Northcliffe
My recent purchase of a Range Rover Evoque has been a very pleasurable experience from all aspects. The service and advice provided by the sales consultant, Jeff, was prompt, polite and friendly and without the annoying pressure to make a sale that so often detracts from the whole experience. The dealership is modern and well positioned making it easy to find for those not so well acquainted with Albany's CBD. The after sales follow-up has been very good and left me confident that the service didn't end at the point the money changed hands. I am sure I will enjoy many years of trouble free motoring in a vehicle that is truly outstanding in its class and an absolute pleasure to own. Thanks again to the team at Albany Land Rover for providing your clients with what they want - The best product, excellent service and competitive prices.
- Brett and Sonia, South Perth, WA
Over the past 30 plus years my wife and I have brought five vehicles through Albany World of Cars. Two earlier purchases were Mazdas (a 323 and a 626) and over the past ten years we have acquired three Volkswagens. The first VW purchased was a Touareg 150 TDI in 2006 and earlier this year we acquired a R Series Golf and another Touareg 150 TDI. Every acquisition was an excellent experience supported by professional and courteous service and fantastic follow-on confirmation and maintenance.
My naval service has taken me to many postings around Australia and overseas. We have never received the levels of service elsewhere that we have from the personnel at Albany World of Cars. I have always felt that I was getting genuine custom and an honest deal. As a multiple purchaser both the Albany dealership and VW Australia have treated us with exceptional respect and generosity.
I have absolutely no reservations in recommending Albany World of Cars to anyone seeking either their vehicles, spare parts or maintenance - if or when the time comes for Sonia or I to replace current VW's we will happily approach Albany World of Cars in the first instance. It will have to be an exception deal for our business to go elsewhere.
I would happily elaborate on any aspect if necessary.
- Niall, Denmark
Having grown weary of coming away from car purchasing experience over the years feeling let down or 'cheated', we were pleasantly surprised by Albany World of Cars's approach. A deal to buy a new car and trade in our old one was reached very quickly - a 'win win' situation - and we were driving our new car within two days. Each member of staff we dealt with was friendly, efficient and keen to ensure we were happy with our purchase. Well done Albany World of Cars.
- Pat & Larry, Albany
In February this year we took delivery of our 2015 Hyundai Elantra SE from Albany World of Cars. WE had our previous Elantra serviced by this company and their service was impeccable. We went to see Anna in the
Hyundai showroom and talked to her about the possibility of us trading up to a new Hyundai. Anna showed us various models of Hyundai in various price ranges and meanwhile she arranged for our car to be valued for a trade in. After receiving all this information we went home to discuss it. We rang Anna with our offer on the new Elantra SE in the yard, Rhett accepted our offer so we became proud owners of a new Hyundai. We picked up our new car two days later with our own plates fitted all the paper work done and the washed, polished and gleaming. Anna then went through all the operations of the car with us and answered all of our questions.
So Albany World of Cars sold us a top class vehicle and the service was impeccable we enjoyed the experience of dealing with Anna and knowing the expertise of the service department we feel happy, safe and very satisfied with our purchase.
Thank you Albany World of Cars you can be proud of your team.
- Carla & Neale
Just wanted to let you know that I am already deeply 'in love' with my new car! Thank you very much for your wonderful service during the purchase of our Mazda. I know that we are going to have many years of wonderful driving ahead. I will most certainly send your way anybody who is in the market for a new car!
Thanks again Paul.
I am writing to thank you, Paul, for the professional, courteous and helpful manner in which you conducted yourself when I purchased a second hand car recently for my wife.
Your assistance was above and beyond that which I expected. Both when in the enquiry/purchase period and then in the delivery follow up process. I ave no hesitation in recommending yourself, and will do so, for anyone looking for a new or used car.